At Clotheeo Store, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your product, you may return or exchange it within 7 days of delivery.

Customers can only cancel order within 2 hours of the placing the order. Once order is confirmed it cannot be cancelled.

To initiate a return or exchange, please follow these steps:

1. Cancel Request: From your dashboard you will get return button once you receive the order. Click on it fill the required details and then we will process your returns.
2. Email Us: Send an email to returns@clotheeo.com of your unboxing videos of product with order ID within 7 days of receiving your order.
3. Include Necessary Information: In your email, please provide:
   • Your order ID.
   • A clear picture of the product.
   • Video of  unboxing videos and pictures of the product showing the defects along with the original packaging images
   • A picture or scan of the bill attached in the shipment.

If you do not have an unboxing video of the order and we fail to verify the cause, Clotheeo will not be liable for refunds/replacement of such products. 

Return and Exchange Conditions:

• The product must be in its original packaging and condition.
• Products that show signs of use, damage, or alterations will not be accepted.
• Once we receive and inspect the returned product, we will process your refund or exchange.

Refund Process:

• Approved returns will be refunded to the original payment method within 7-10 business days.
• You will receive an email notification once your return has been processed.

Exchange Process:

• For exchanges, please specify the new product you wish to receive in your email.
• Once the original product is received and inspected, the new product will be shipped to you.

Shipping Costs:

• Customers are responsible for the shipping costs associated with returning items unless the return is due to a mistake on our part or a defective product.

• We are not responsible for incorrectly provided addresses that result in lost or misdirected packages. If a package is returned to us due to an incorrect address, we will reship it to you for an additional fee..
• We will not be able to arrange reverse pickup of products, unless confirmed by our Customer Experience Team. If you have received a defective product, send us images at returns@clotheeo.com and we will get back to you, Once confirmed by the Customer Experience Team.
• Once confirmed by our customer experience team, we will arrange the reverse pickup Product/s within 7 days of receiving the request.
• Please ensure while returning the product the packaging is intact the way it was delivered.
• As we do not have our own delivery service we rely on other delivery partners. In case of a return ; the delivery partner charges us for reverse pickup from the customer location and then additional delivery charges for delivering new product again to the customer location.